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Their support team’s ability to customize all aspects of the software so that the user experience is natural and adheres to our brand identity standards was clutch. The integration has been live for 90 days and our conversion rates are at 111% and sales are up 2x. This partnership is proving to be one heck of a success story!
Scott R. | Global Brand Director | GRAYL
Easy to implement and allows our customer to truly see when their package will arrive – while saving us money since real time shipping rates are calculated and displayed. They are also super responsive and able to help with many aspects of the business when it comes to shipping and analytics.
Livia S. | Director of eCommerce | Hammit
Fenix was quickly implemented, with excellent customer service before, durning and after we went live. Customers have commented on how much they appreciate the visibility of delivery windows and we’ve seen an increase in our conversation rates as well as increased shipping revenue for paid shipping options.
Alex K. | COO | Tactical Baby Gear
Top notch, Fenix is setting a high bar. We receive around the clock support and insightful recommendations.
David W. | CEO | Priority Bikes
Being able to display specific delivery date for my customers is a game changer. No more confusion with customers wondering why a Next Day Air package ordered at 10:00 PM on Friday night won’t be delivered on Monday. Everything can be set up specifically for our business.
James G. | President | Brilliant Gifts
The team at Fenix has been incredibly helpful with my crazy last minute requests. The app is a great addition to my Shopify store allowing my customers to see shipping times on the product page.
Heather S. | Founder/CIO | Spiceology
This software gives small brands a chance to compete with larger ecommerce retailers when it comes to giving their customers a lens into shipping options and timing expectations. I’ve looked at other solutions which do this but none came close to the value proposition that Fenix offered in terms of accessing this level of site sophistication with an affordable cost of entry for smaller brands.
Mick B. | VP Ecommerce | Reyn Spooner
We would rather have our customers order from us, than through our Amazon Store, so we installed a tool to help us compete with Amazon on Customer Delivery Experience. FenixCommerce gives our customers the same prepurchase delivery experience as Amazon.
Michael McVerry |
Director Of Ecommerce | UAG
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FenixCommerce Intelligent Delivery Solutions are in use by eCommerce sellers of a broad range of product categories, sizes, and fulfillment models. Our Clients range in order volume from hundreds to more than ten thousand orders per month; their fulfillment ecosystems range anywhere from a single fulfillment facility to various combinations of thousands of physical stores, distribution centers, 3PL partners, and drop ship partners.
Their support team’s ability to customize all aspects of the software so that the user experience is natural and adheres to our brand identity standards was clutch. The integration has been live for 90 days and our conversion rates are at 111% and sales are up 2x. This partnership is proving to be one heck of a success story!
Scott R. | Global Brand Director | GRAYL
Easy to implement and allows our customer to truly see when their package will arrive – while saving us money since real time shipping rates are calculated and displayed. They are also super responsive and able to help with many aspects of the business when it comes to shipping and analytics.
Livia S. | Director of eCommerce | Hammit
Fenix was quickly implemented, with excellent customer service before, durning and after we went live. Customers have commented on how much they appreciate the visibility of delivery windows and we’ve seen an increase in our conversation rates as well as increased shipping revenue for paid shipping options.
Alex K. | COO | Tactical Baby Gear
Top notch, Fenix is setting a high bar. We receive around the clock support and insightful recommendations.
David W. | CEO | Priority Bikes
Being able to display specific delivery date for my customers is a game changer. No more confusion with customers wondering why a Next Day Air package ordered at 10:00 PM on Friday night won’t be delivered on Monday. Everything can be set up specifically for our business.
James G. | President | Brilliant Gifts
The team at Fenix has been incredibly helpful with my crazy last minute requests. The app is a great addition to my Shopify store allowing my customers to see shipping times on the product page.
Heather S. | Founder/CIO | Spiceology
This software gives small brands a chance to compete with larger ecommerce retailers when it comes to giving their customers a lens into shipping options and timing expectations. I’ve looked at other solutions which do this but none came close to the value proposition that Fenix offered in terms of accessing this level of site sophistication with an affordable cost of entry for smaller brands.
Mick B. | VP Ecommerce | Reyn Spooner
We would rather have our customers order from us, than through our Amazon Store, so we installed a tool to help us compete with Amazon on Customer Delivery Experience. FenixCommerce gives our customers the same prepurchase delivery experience as Amazon.
Michael McVerry |
Director Of Ecommerce | UAG
Read More Reviews on
The report talks about four areas you can focus on in order to provide a better customer experience, improve conversion, and stick to your shipping budget–even if you can’t give every shopper “fast and free” shipping.
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