Cart, or basket, abandonment is consistently one of the biggest pain points of online retailers. It's time to take this problem more seriously, otherwise, your sales numbers may only be one-third of what they might be. According to Baymard Institute’s 2019 study, the average documented online shopping cart abandonment rate is 69%. That means on […]
For many online customers, the time frame when a package can be shipped and delivered can be the make it or break factor between a conversion or an abandoned cart. In today's marketplace, online shoppers are increasingly demanding not just affordable shipping rates, but also faster options. That's exactly why we realize the importance of […]
Did you know after receiving order tracking details online shoppers track their orders 6-8 times before delivery? Can you believe shipping confirmation emails have one of the highest engagement rates? Seriously! It's true. According to a Convey survey, 99% of consumers expect communication from retailers in the post-purchase phase, which is the most anxious stage […]
Fenix has seen a steady eCommerce growth which is something merchants have been anticipating for years. However, in a completely unforeseen way, the COVID-19 pandemic has fast-tracked eCommerce growth, enabling 10 years of eCommerce growth in just three months, during the first half of 2020. Ecommerce demand continued even in 2021, with sales growth up […]
The holiday season is currently in process, however, there's still enough time left to gear up your site to maximize orders and conversions! This holiday season, shoppers will purchase items online more than ever before in history! Just this year alone, eCommerce companies within North America are projected to generate over $900 billion in sales […]
You might have created an awesome website, gained a strong social media presence, implemented an effective SEO strategy to optimize your website. However, there might be something else that stands in the way of your conversion rate. It’s the shipping/delivery anxiety that most online shoppers would typically experience. Therefore, to reduce the uncertainty surrounding the […]
A recent study by KPMG was largely based on an online survey of 18,430 consumers living in 50 different countries. The purpose of this study is to provide retail companies with global insights into customer behaviours and preferences (Ai-powered). The study concluded that over 23% of millennials prefer to shop in-stores instead of online. Most […]
Undeniably, eCommerce has grown in size and popularity steadily during the past decade. Nevertheless, in the wake of the COVID-19 pandemic, its growth has exploded dramatically. According to Digital Commerce 360, US consumers spent $861.12 billion online in 2020, up 44% year over year, the highest annual U.S. eCommerce growth in at least the last […]
Thanks to the economic impact of COVID-19, businesses and consumers across the globe increasingly went online – according to UNCTAD global review report – raising the eCommerce share of global retail trade from 14% in 2019 to about 17% in 2020. Even the 2021 data released by IBM highlighted that the pandemic has accelerated the […]
For this edition of our Client Spotlight, we are featuring Charge Bikes, one of our newer clients in the Outdoor Sports category. Charge Bikes provide a smooth, fun ride with less fatigue. Riding one is like having the wind at your back—you go farther and faster, without even breaking a sweat. The idea of building […]
