June 18, 2021
Drive DTC sales on your own store this Amazon Prime Day

Thanks to the economic impact of COVID-19, businesses and consumers across the globe increasingly went online – according to UNCTAD global review report – raising the eCommerce share of global retail trade from 14% in 2019 to about 17% in 2020. Even the 2021 data released by IBM highlighted that the pandemic has accelerated the […]

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August 27, 2020
Charge Bikes: FenixCommerce Client Spotlight 2

For this edition of our Client Spotlight, we are featuring Charge Bikes, one of our newer clients in the Outdoor Sports category. Charge Bikes provide a smooth, fun ride with less fatigue. Riding one is like having the wind at your back—you go farther and faster, without even breaking a sweat. The idea of building […]

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August 6, 2020
Grayl: FenixCommerce Client Spotlight #1

Welcome to the inaugural issue of the FenixCommerce client spotlight of Grayl! In this recurring series, we’ll look at how some of our clients across a broad range of product categories are using the FenixCommerce Intelligent Delivery Platform to increase conversion and shipping revenue, streamline fulfillment, and help grow their eCommerce businesses. Grayl is a […]

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July 27, 2020
What do Customers Actually Want (From Their Delivery Experience)?

For the past few years, the common wisdom when it comes to eCommerce delivery has been “customers want fast and free”. While you’re unlikely to find a lot of customers who prefer to pay for shipping and receive their packages later rather than sooner, there’s certainly a gap between “fast and free” and what most […]

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July 27, 2020
The COVID-Related Shift to eCommerce and How to Make it Stick

Over the past few months, there has been a lot of discussion about how COVID-19 has changed consumer behavior. This past May, total online spending was up 77% year-over-year--to $82.5B. If we ignore COVID, eCommerce has been experiencing significant growth for the past 20+ years. But the vast majority of people still historically shopped brick-and […]

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June 18, 2020
The new DTC opportunity for CPG companies

Along with the many unprecedented changes brought upon by COVID, we are seeing a shift in how companies operate and deliver their products to their customers. There have been 6,378 retail store closures thus far and Coresight estimates that this number will continue to rise to 12,000 by the year end--with a lot of that […]

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May 29, 2020
Changes in Delivery Expectations due to COVID19

In a short span of time, COVID-19 has altered everyday life for everyone. With social distancing guidelines, people have reconsidered and changed how they shop and get their goods which has led to a shift in consumer mindset. People have now moved to shopping online, even more so than before, because of all the closures […]

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April 9, 2020
The Fall and Rise of DTC (vs FBA)

If you sell both on Amazon and Direct To Consumer, one potential silver lining in the current coronavirus pandemic is the opportunity to shift more sales to DTC--and to strengthen your customer connections in the process. How Quickly the World Can Change In February--before pandemic-related social restrictions, panic buying, and the concept of "essential products" […]

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March 27, 2020
Coronavirus Impact on eCommerce Sellers

Interesting Times We were going to open this blog by saying something about living in unprecedented times, but it feels like that sort of statement is becoming almost cliché, however true it may be. While we probably don’t need to convince you that this is a very weird moment in history, one thing we can […]

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March 20, 2020
Accurate Delivery Date Estimates Are Hard.

Here's how not to do it: #2 in our 3-post series It’s the year 2020, and while eCommerce giants like Amazon can promise delivery of a package within 24 hours, some sites are still giving us a delivery estimate that leaves us scratching our heads. You know what I’m talking about -- the estimates that […]

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