Customer engagement after the sale is more important than ever. A personalized post-purchase experience can empower retailers and direct-to-consumer eCommerce businesses to convert today's buyers into loyal, repeat customers. Branded Tracking Pages powered by FenixCommere give you the opportunity to add more value to your customers' shopping experiences, create a fully branded shopping experience for […]
Shipping is a crucial part of the customer experience, but it often gets overlooked. In fact, customers often expect faster shipping times than retailers deliver. Shipping is also one of the biggest factors that determine whether a buyer will purchase from your brand or not. The good news is that there are many ways to […]
It’s never too early to think about the holidays. For many brands, the holidays are the busiest time of the year. The holiday cheer and increased spending across the world bring in more revenue and, of course, more challenges, mishaps, and potential headaches for E-Commerce brands. To ensure a cheerful, smooth holiday season, planning ahead […]
Buy Online, Pick Up In Store (BOPIS) is a fast-growing omnichannel strategy that many retailers are beginning to implement. It has become a sort of lifeline for retailers and is the delivery method of choice for more than 50% of consumers as well. That’s because it is not only swift and convenient but also saves […]
Shipping Upgrade Rates Are you currently offering shoppers a way to upgrade their chosen shipping method on your online store? Consider some key statistics from Fenix’s Delivery Operating System which provides some insight into shipping upgrades and customers’ delivery choices: Across the board we see customers upgrading their shipping options 12.5% of the time Toys […]
Shipping may just be the most complex aspect of eCommerce fulfillment. It is a key component of the customer experience which is why it requires time and effort to plan. While you can provide a superior shopping experience, it is your shipping process that enables customers to connect with your products. You’ll need to rely […]
