Post-Purchase Delivery Status

Eliminate Customer Delivery Anxiety with Multi-Channel Notifications

Keep customers in the loop about the status of their shipment with automated notifications so they never miss an update. Utilize multi-channel alerts via email, SMS, and more so they can stay ahead of their orders.

Fenix uses order data, real-time events, inventory, and customer location to provide accurate delivery timelines.

Manage Customer Frustration About Delays and Reduce WISMO Queries by 75% 

Delays can happen no matter how accurately we plan but NEVER leave customers in the dark in such moments.FenixCommerce sends proactive delivery delay notifications, ensuring customers know of shipment delays.

Fenix uses order data, real-time events, inventory, and customer location to provide accurate delivery timelines.

Branded Tracking Pages to Drive Repeat Business with Customer Promotions

Fenix personalizes each customer’s shipping experience by providing multiple shipping options along with a promised delivery date, thereby reducing cart abandonment by up to 38% and incentivizing shoppers to pay for faster shipping. 

Fenix uses order data, real-time events, inventory, and customer location to provide accurate delivery timelines.

Create a Lasting Post-Purchase Impression in the Moments That Matter

FenixCommerce offers a post-purchase experience unlike any other and turns shoppers into loyal, repeat customers. It's easier, and way more profitable, to keep customers around than to find new ones.Investing in memorable post-purchase experiences cultivates strong relationships with customers and maximizes profit potential. Just a 5% boost in customer retention can generate 25% to 95% increased profits—it's a no-brainer!

Fenix uses order data, real-time events, inventory, and customer location to provide accurate delivery timelines.