Cart, or basket, abandonment is consistently one of the biggest pain points of online retailers. It's time to take this problem more seriously, otherwise, your sales numbers may only be one-third of what they might be.  According to Baymard Institute’s 2019 study, the average documented online shopping cart abandonment rate is 69%. That means on […]

For many online customers, the time frame when a package can be shipped and delivered can be the make-it-or-break factor between a conversion or an abandoned cart. In today's marketplace, online shoppers are increasingly demanding not just affordable shipping rates, but also faster options. That's exactly why we realize the importance of Estimated Delivery Dates. […]

Did you know after receiving order tracking details online shoppers track their orders 6-8 times before delivery? Can you believe shipping confirmation emails have one of the highest engagement rates?  Seriously! It's true. According to a Convey survey, 99% of consumers expect communication from retailers in the post-purchase phase, which is the most anxious stage […]

Fenix has seen a steady eCommerce growth which is something merchants have been anticipating for years. However, in a completely unforeseen way, the COVID-19 pandemic has fast-tracked eCommerce growth, enabling 10 years of eCommerce growth in just three months, during the first half of 2020. Ecommerce demand continued even in 2021, with sales growth up […]

The holiday season is currently in process, however, there's still enough time left to gear up your site to maximize orders and conversions!  This holiday season, shoppers will purchase items online more than ever before in history! Just this year alone, eCommerce companies within North America are projected to generate over $900 billion in sales […]

To reduce the uncertainty of delivery & compete effectively in the eCommerce world, retailers are increasingly expected to offer transparency in delivery dates.      More often, companies provide standard shipping times; but they're not very helpful in figuring out when the item will be delivered. It’s difficult for shoppers to go ahead with the purchase decision […]