The FenixCommerce post-purchase module is updated with exciting new enhancements to the Branded Tracking pages and Order Status notifications that will empower retailers to turbocharge their delivery experience. Read on!
Feature: Enhanced Branded Tracking Page attributes
Product Category: Branded Tracking Pages
Benefit: Keep customers engaged with robust shipment tracking and delivery notifications
Details:
- Added Tracking no. with a direct link to the carrier tracking page for quick access to the carrier tracking history
- Added option to add “Rate the Shipping Experience” widget to capture customer feedback about your shipment experience.
- Added “Get updates about your delivery” widget to allow customers to subscribe to email and SMS notifications.
- Shoppers can view all shipments of the order from one central access point with the “See Full Order” option.
- Display the Tracking page link on the order confirmation screen and embed it in order confirmation emails.
- Fenix will dynamically update the tracking information bar events based on the current delivery status.
Get Updates About Your Delivery
Rate Your Shopping Experience
Multi-Shipment Visibility
Feature: Initiate returns and exchanges from Fenix Branded Tracking pages
Product Category: Returns Management
Benefit: Seamless returns and exchanges from the Tracking page in a single click
Details:
- Fenix is now integrated with Happy Returns to enable shoppers to seamlessly initiate returns from the Fenix branded tracking page.
- Happy Returns allows the customer to select a shipping method from the below options:
- Return to Happy Returns Bar
- Return to retailer store
- Return via mail
Seamless Returns and Exchanges
Feature: Improved post-purchase email notifications
Product Category: Post-Purchase notifications
Benefit: Build customer trust using proactive branded notifications, whether a shipment is on its way, delayed, or delivered.
Details:
- Fenix now supports sending shipment status email notifications either through Klaviyo or Fenix’s email engine. Retailers can create event-specific email templates and send post-purchase notifications directly through their Klaviyo accounts.
- Select the events for which you want to notify the buyers and subscribers.
- Delivery status email notification events:
- Order Confirmation
- Shipment Delay
- Shipment Confirmation
- Ready to Ship/Label Printed
- Picked Up By Carrier/Left Warehouse
- Shipment Exception
- Shipment Stalled
- Out for Delivery
- Delivery Exception
- Return to Sender
- Delivered
- Delivery delay email notification
Post-Purchase notifications through Klaviyo
Feature: Customer appeasement coupons for delayed delivery
Product Category: Post-Purchase notifications
Benefit: Compensate delivery delays with discount coupons to keep customers loyal
Details:
- Compensate shoppers with discount coupon codes in the case of delayed shipments.
- Appeasement coupons can be added to delivery delay email notifications.
- The coupons can be used to provide cart value or ship cost discounts to shoppers on their next purchase.
Customer Appeasement Coupons
Feature: Rule-based status notifications for delayed shipments
Product Category: Post-Purchase notifications
Benefit: Reduce WISMO and angry calls from customers by keeping them informed on their package status
Details:
- With this enhancement, Fenix allows you to send shipment delay and stalled shipment event notifications to shoppers.
- You will be able to configure shipment delay notifications depending on the shipment method selected by the customer during checkout.
- You can send a shipment stalled notification to the shopper in case there is no activity on the shipment for a certain number of days.
If you are interested in these features, reach out to your Fenix account manager or book a demo with our sales team.
