Did you know after receiving order tracking details online shoppers track their orders 6-8 times before delivery? Can you believe shipping confirmation emails have one of the highest engagement rates?  Seriously! It's true. According to a Convey survey, 99% of consumers expect communication from retailers in the post-purchase phase, which is the most anxious stage […]

In a short span of time, COVID-19 has altered everyday life for everyone. With social distancing guidelines, people have reconsidered and changed how they shop and get their goods which have led to a shift in consumer mindset. People have now moved to shop online, even more so than before, because of all the closures […]