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Managing Backorders & Preorders with FenixCommerce

Backorders and preorders are essential components of any retailer’s inventory management strategy. They contribute to:

  • Increasing customer satisfaction
  • Ordering the appropriate supply for the demand
  • Improving sales

Let’s discuss their differences and how you can manage them in FenixCommerce.

What are Backorders?

Backorders occur when a customer placed an order for an item that you are unable to fulfill immediately but are assured to execute at a later date.

Just because there is no inventory of certain products does not mean that merchants cannot sell them on their websites. Rather than displaying an "out of stock" or “email when available” message, keeping things on backorder improves the user experience and boosts sales.

What are Preorders?

A preorder is an order for an item that has not yet been made available on the website. Despite the fact that the item is not yet available, a release date has been set.

Preorders guarantee customers immediate shipment once the product is in stock and available on the website. Additionally, retail teams receive an accurate forecast of how much demand there will be for this new product.

How to Manage Backorders and Preorders in FenixCommerce?

FenixCommerce has the capability to handle simple orders as well as backorders and preorders. 

In order to enable backorders and preorders retailers need to follow the below steps.

  • Visit the ‘Inventory’ screen on the business console.
  • Update the ‘Future Available Date’ for the SKU you’d like to enable for Backorders and Preorders.
  • Click on ‘Save’

You’re now ready to accept backorders and preorders for out-of-stock items.

Join our growing clientele of 75+ leading eCommerce & DTC brands to create a streamlined delivery system that reduces the overall cost of shipping while increasing conversion. 

Schedule a Demo to see the FenixCommerce platform in action.

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