Did you know after receiving order tracking details online shoppers track their orders 6-8 times before delivery? Can you believe shipping confirmation emails have one of the highest engagement rates?  Seriously! It's true. According to a Convey survey, 99% of consumers expect communication from retailers in the post-purchase phase, which is the most anxious stage […]

Fenix has seen a steady eCommerce growth which is something merchants have been anticipating for years. However, in a completely unforeseen way, the COVID-19 pandemic has fast-tracked eCommerce growth, enabling 10 years of eCommerce growth in just three months, during the first half of 2020. Ecommerce demand continued even in 2021, with sales growth up […]

In spite of this sudden surge in demand, recent increases in carrier shipping surcharges are either eating into their margins or decreasing sales. Although this sudden uptick in demand is seemingly great news for eCommerce merchants, recent increases in carrier shipping surcharges are either eating into their margins or hurting sales.  Source: Digital Commerce 360, […]

Thanks to the economic impact of COVID-19, businesses, and consumers across the globe increasingly went online – according to UNCTAD global review report – raising the eCommerce share of global retail trade from 14% in 2019 to about 17% in 2020. Even the 2021 data released by IBM highlighted that the pandemic has accelerated the […]

In a short span of time, COVID-19 has altered everyday life for everyone. With social distancing guidelines, people have reconsidered and changed how they shop and get their goods which have led to a shift in consumer mindset. People have now moved to shop online, even more so than before, because of all the closures […]