In the swiftly evolving e-commerce sector, achieving operational excellence while providing an outstanding customer experience is paramount for success. Traditional order management systems, often constrained by rigid, business rules-based order routing, struggle to keep pace with the current demands. Enter FenixCommerce’s Adaptive Order Promising (AOP) Engine, a microservice based, sophisticated solution that represents a significant […]

In the swiftly evolving e-commerce sector, achieving operational excellence while providing an outstanding customer experience is paramount for success. Traditional order management systems, often constrained by rigid, business rules-based order routing, struggle to keep pace with the current demands. Enter San Jose, California – [Insert Date], FenixCommerce, an innovative leader in e-commerce solutions, proudly announces […]

Thanks to the economic impact of COVID-19, businesses, and consumers across the globe increasingly went online – according to UNCTAD global review report – raising the eCommerce share of global retail trade from 14% in 2019 to about 17% in 2020. Even the 2021 data released by IBM highlighted that the pandemic has accelerated the […]

According to the latest research report from FedEx/Internet retailer, almost 70% of online purchases are delivered to customers within 3-4 days, which is great news in itself and retailers should be proud of this. However, when you look at this metric in conjunction with yet another critical metric, which is that about 80% of the […]

FenixCommerce helps Dermalogica increase conversion and since launch have virtually eliminated split-shipments, driving impact to their eCommerce business within weeks of deploying the Fenix platform.  Dermalogica improved its conversion by 19% in the first 30 days of deploying Fenix Commerce’s Order Experience platform, displaying delivery dates on Product Description, Cart, and Checkout pages.   “We knew […]

Holiday shopping is arguably the busiest time of the year for retailers since it is when consumers usually get into a buying frenzy. While the period usually generates an influx of online orders for eCommerce businesses, customers and retailers must deal with a recurring but rather dreadful reality this 2022 holiday season - shipping deadlines.  […]