Shipping is a crucial part of the customer experience, but it often gets overlooked. In fact, customers often expect faster shipping times than retailers deliver. Shipping is also one of the biggest factors that determine whether a buyer will purchase from your brand or not. The good news is that there are many ways to […]

Backorders and preorders are essential components of any retailer’s inventory management strategy. They contribute to: Increasing customer satisfaction Ordering the appropriate supply for the demand Improving sales Let’s discuss their differences and how you can manage them in FenixCommerce. What are Backorders? Backorders occur when a customer placed an order for an item that you […]

It's estimated that this year's Cyber Monday will bring in $11.2 billion in online sales this year and it's no wonder why: Cyber Monday is a great opportunity for retailers to capture shoppers who are looking to make purchases while they're browsing around at home or work. But with so much competition out there—and with […]

Buy Online, Pick Up In Store (BOPIS) is a fast-growing omnichannel strategy that many retailers are beginning to implement. It has become a sort of lifeline for retailers and is the delivery method of choice for more than 50% of consumers as well. That’s because it is not only swift and convenient but also saves […]

“We’ve had three big ideas at Amazon that we’ve stuck with for 18 years, and they’re the reason we’re successful: Put the customer first. Invent. And be patient.”  - Jeff Bezos Who hasn’t heard of Amazon eCommerce?  Amazon began its journey in 1994 but has since risen to become a global heavyweight in the world […]

If you're looking to switch your third-party logistics (3PL) provider, then you already recognize a straightforward fact: No two 3PL logistics companies are the same. Of course, by now, you know a lot about what to expect in terms of processes and costs when outsourcing your retail order fulfillment operations.  At some point, you might […]