New collaboration delivers data-driven intelligence across the post-purchase journey — enabling retailers to analyze how delivery performance impacts return rates and optimize profitability Washington, D.C. – June 3, 2025 – Optoro, the leading software provider for retail returns, and Fenix Commerce, a leader in delivery management, announced a new partnership to offer retailers and brands […]

At Fenix Commerce, we’ve been thinking a lot about Generative AI — not just what it can do, but what it demands from your organization in order to deliver on its promise.  Everyone wants to plug LLMs into their workflows. But here’s a truth we’ve seen over and over again, especially in eCommerce:  Most data […]

In tech circles — especially here in Silicon Valley — there’s a pervasive narrative around AI that I believe does more harm than good. Right now, SaaStr is leading the charge. We reject that idea. We reject it not because AI can’t automate certain tasks. Of course it can. But because using AI solely to […]

Why Your Shipping Should Be in the Spotlight  Ever notice how Amazon doesn't just offer fast shipping - they market the heck out of it? There's a good reason for that! In today's e-commerce world, your delivery promise isn't just a logistics detail tucked away on your FAQ page. It's a powerful marketing weapon that […]

Let's talk about something we've all experienced - that nail-biting wait after clicking "buy now." You know the feeling, right? That mix of excitement and mild anxiety as you wonder when your package will actually arrive.  What's Really Happening in Your Customer's Brain During the Wait  So here's the interesting thing - when your customer […]

Remember when providing delivery dates was basically just guessing and hoping for the best? Those days are FAST disappearing thanks to some pretty incredible advances in AI and machine learning. Today, let's dive into how this technology is completely transforming delivery accuracy - and why that matters big time for your bottom line.  From "Your […]