Order Intelligence - fenixcommerce

solution

Use real-time, aggregated order intelligence to avoid late deliveries and optimize operations

Real-World Impact

The FenixCommerce Order Intelligence Solution aggregates all of your orders over a configurable time frame into a single view including submission date, fulfillment status, promise date, and 15 other datapoints.

Order-status-triggered actions

Monitor progress through more than a dozen order status stages and automatically initiate action—such as notifying the customer and/or upgrading shipping—if an order becomes at risk of missing a promise date at any stage.

Configurable reporting on aggregated orders

Graphically report on order status, fulfillment status, and delivery status for all aggregated orders over a configurable timeframe—and drill down into any status for detailed order data.

Order promise- and actual-delivery-date analytics

Analyze historic performance to isolate the attributes of delivery date estimate misses, troubleshoot issues, and identify root causes, whether they lie in your fulfillment process or with the carrier.

Analyze all aspects of carrier performance

Ensure you are always choosing the right carrier for your specific requirements by analyzing every aspect of carrier and service-level performance, including cost, actual vs estimated delivery times, and delivery zone.