fbpx

Create Your Own Amazon Delivery Experience

Be Your Own ‘Amazon’

Use FenixCommerce's Intelligent Delivery Platform (IDP) to display accurate delivery dates and delivery options throughout a customer's purchase journey, like Amazon.

amazon delivery

Many Retailers today still rely on a date range for standard ground shipping (you know, the old “get it in 5-7 business days” message) because they really don’t know exactly when orders leave their warehouses or will arrive at the customer’s door. So they provide ambiguous—and typically heavily padded—delivery timeframe estimates to be safe. And a lot can go wrong with this approach. As one of our clients, a $50M online retailer, told us “before Fenix, we knew that half of our deliveries arrive in less than 5 days, we just didn’t know which ones.” Now they do, and their conversion has increased 5% and AOV by 2.9%, as a result.

FenixCommerce is the only intelligent delivery platform to comprehend all of the data elements critical to the calculation of delivery dates, including inventory, product, operational, and carrier data all in real-time. The platform can even factor in data such as bad weather impacting carrier schedules or warehouse operations times.

What about improving the customer’s experience? From the moment a shopper lands on your product page, Fenix calculates and displays an accurate, personalized shipping date (not a range) and a dynamic order-by-time, optimized to criteria (e.g. cost, time, or both) you feel most important. At cart and checkout, Fenix can display multiple shipping options with exact dates, costs, and fully customizable messaging.

amazon

Order Delivery Matters

In a world where Amazon seemingly sets the standards for all things concerning eCommerce delivery, isn’t it time for merchants and DTC brands to provide their customers with a personalized, better delivery experience?

And what is it about fast delivery, anyway? When did we become so addicted to having things “right now!”? (That last question is perhaps better handled by anthropologists than eCommerce professionals.)

But in study after study, delivery issues rank among the top concerns with online shoppers. According to Metapack's State of eCommerce Delivery Report, 70% of shoppers are unlikely to return to a website after a poor delivery experience. So yes, delivery matters. I’d go so far as to say that most shoppers feel like the retailer has made them a promise the moment they submit their order—a promise that forms a key part of their experience with that brand. Such experiences can have a profound impact—positive or negative—on conversion.

Improving Conversion

Cart abandonment rates vary from an average of 69% to as high as 86% for mobile commerce and delivery issues are a leading reason for abandonment throughout the entire shopper’s journey.

To address shoppers’ frustration with poor delivery, Amazon offers Prime, spends billions on technology, and has built 100+ warehouses across the US, making it easier to provide accurate delivery promises—which often entail overnight arrival time frames. How can online merchants & DTC brands fight back? One straightforward way is to use FenixCommerce to calculate the most accurate delivery dates, using data you already have.

Gaining Brand Relevance

As you think about all the pieces impacting your customer’s experience with your brand, providing a personalized delivery experience is a key component. It’s a promise that you offer and one you can keep. This does more than just improve conversion: it reinforces your relevance to consumers as a brand they know and trust, helping you compete against Amazon and everyone else.

Liked the article?

Create your own Amazon delivery experience today!

GET FREE DEMO

Leave a Reply

Your email address will not be published. Required fields are marked *

Recent Posts

4 Key Amazon eCommerce Lessons for Retailers - Part 1
Table of Contents 1. Don’t Just Sell Products. Address Pain Points!2. Prioritize Convenience3. Personalize the Shopping Experience4. Patience is a VirtueGrowing Your Brand like Amazon eCommerce FAQs on Amazon eCommerce “We’ve had three big ideas at Amazon that we’ve stuck with for 18 ye...
READ MORE         ►
Switching Your 3PL Provider? Here’s When and How to Do It
Table of Contents When’s the Right Time To Find a New 3PL Provider?1. Too many errors repeatedly2. Subpar support system3. Obsolete tech4. Dissatisfied customers5. Zero value for moneyMaking the 3PL Transition – How to Keep It SmoothConsider the terms of your existing contractConduct an intervie...
READ MORE         ►
How to Utilize Shipping Solutions to Impact eCommerce Conversions
Table of Contents What Shipping Challenges Are Retailers Up Against?Problem #1 - Carrier duopolyProblem #2 - Inability to benchmark ratesProblem #3 - The Amazon effectProblem #4 - Demand exceeds supplyHow Retailers can Tackle These Challenges and Keep Shipping Profitably Solution #1 - Don’t u...
READ MORE         ►
Copyright © 2022 FenixCommerce Inc.| All rights reserved.
menu-circlecross-circle
linkedin facebook pinterest youtube rss twitter instagram facebook-blank rss-blank linkedin-blank pinterest youtube twitter instagram
Close Bitnami banner
Bitnami