Frequently Asked Questions
Technology Related

“The IDP accomplishes this in one of several ways, in the following order of precedence:

– For logged-in shoppers, the IDP reads the shopper’s main address zip code from their customer record

– For non-logged-in shoppers who have provided this information in the past and have been cookied, the IDP retrieves their zip code from the cookie

– For non-logged-in, uncookied shoppers who are NOT using an ad blocker, the IDP uses IP-based geolocation to determine the shopper’s zip code

– For non-logged-in, uncookied shoppers who ARE using an ad blocker, the IDP allows the seller to configure a default zip code which the shopper can then change

In all situations, the IDP indicates the assumed destination zip code and provides the ability for the shopper to change it.”

No, on average IDP response times are in the 40 millisecond range, so the impact on any page load time is unnoticeable.

FenixCommerce does not retain any individual shopper names, addresses, or other personal information, nor do we require this data in order to calculate the delivery dates – we only require the destination zipcode. The information retained by Fenix is limited to tracking events for the orders themselves, with Ship-from and Ship-to zipcodes; again, no further shopper information is required or maintained for order tracking.

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The report talks about four areas you can focus on in order to provide a better customer experience, improve conversion, and stick to your shipping budget–even if you can’t give every shopper “fast and free” shipping.

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