Frequently Asked Questions
Fulfillment Locations

Yes. The IDP supports an unlimited number of fulfillment locations including warehouses, drop locations, and physical stores. Our largest clients have more than 1000 fulfillment locations, including hundreds of physical stores from which they fulfill eCommerce orders. The IDP is capable of monitoring inventory at every location, maintaining operational parameters (e.g. open days/times, cut off times, carrier pick up times) for groups or individual locations, and determining the best location from which to ship an order to a given customer based on that customer’s location and other factors (e.g. inventory level, promise day selected, etc).

The IDP supports configuring temporary shipping delays at the fulfillment location, specific zip code, or zip code range level. So if for example a hurricane or snowstorm hits a certain part of the country, you can add a delivery buffer for just that area. This functionality can also be used to account for temporary labor or capacity issues at specific warehouses, carrier delays in specific areas, etc.

Yes. Fenix integrates with your Inventory data and allocation rules to optimize which location(s)  inventory should be pulled from for every order. You can configure orders to be shipped from one location or split an order across multiple locations based on configurable rules.

Yes. Drop-ship locations can be configured and dates calculated incorporating the SLA’s you have with each of your suppliers. All parameters that can be configured for your owned fulfillment locations can be configured for your drop-ship locations.

Yes. 3PLs can be configured and dates calculated incorporating the SLA’s you have with each 3PL. All parameters that can be configured for your owned fulfillment locations can be configured for your 3PL locations.

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