Frequently Asked Questions
Carriers and Rates

Yes, the IDP supports real-time rate shopping across a long list of carriers including USPS, FedEx, UPS, DHL, and many local/regional carriers. These carriers’ APIs are integrated with the IDP and can be queried in real-time using shopper and inventory zip codes, and package weights and dimensions whenever a shopper lands on a product, cart, or checkout page.

Yes, the IDP will automatically determine packages that trigger dimensional pricing according to each carrier’s specific rules/dim weight divisors and will return the correct dimensional price for these shipments.

Yes, the IDP includes any relevant surcharges in the ship cost it calculates for a given shipment, carrier, and service level.

Yes. For any of the long list of carriers we integrate with (USPS, UPS, FedEx, DHL, and a constantly-growing list of local/regional carriers), you can enter your account information and the IDP will use it when retrieving rates to ensure that you are getting your negotiated rates. If we do not currently support a carrier you have an account with, let us know and we can evaluate it for integration.

Yes, the IDP recognizes the differnce between these services and will select the right one and produce the right cost and timing estimate based on it.

Yes, the Fenix IDP will validate, at Checkout, all US addresses within the US Postal database.
Improve your Conversions with FenixCommerce from day 1, Guaranteed!
* Required fields

71% of eCommerce retailers surveyed saw their businesses grow as a result of COVID-19

The report talks about four areas you can focus on in order to provide a better customer experience, improve conversion, and stick to your shipping budget–even if you can’t give every shopper “fast and free” shipping.

Request Demo

Share you details and one of our team member will contact you shortly!

Our team typically responds to inquiries in 1-3 business days.

* Required fields
* Required fields
Select your platform
Contact Us for other platforms

We use cookies to ensure that we give you the best experience on our website. If you continue to use this site we will assume that you are happy with it.

Thank You!

We have received your query. You will soon get a call from our team.