Frequently Asked Questions
shopper experience

Yes, the IDP offers total control over the messaging presented to the shopper (within any limits set by the eCommerce platform, which must render this messaging). You can present carrier brand names, or name the various options however you want, e.g. “Economy”, “Standard”, “Express”, “Expedited”, “2-Day”–literally any label you want to use.

Yes, the IDP can locate inventory in a specific physical store location and provide messaging around when it can be ready for pickup based on configurable parameters (pick/pack time at store, store open days/hours, etc).

Yes. This is a simple configuration rule you can set up via the Business Console.

Yes. The IDP can be configured to display on PDP the actual shipping service name (as used on your Checkout page) that corresponds to the delivery date shown.

The IDP is designed to dynamically update the estimated delivery date on the Cart and Checkout pages, based on all items in that order, depending on the seller’s configured shipping rules for multiple items. Each time an item is added/removed from the Cart, the estimated delivery date is automatically updated. The specific date displayed on the Cart/Checkout pages when multiple items with differnt individual delivery dates are present is configurable; the IDP can display the soonest date, the latest date, or a date range.

Yes, this is supported. However, it does require some configuration by the seller on the Product Page front end.

Currently, some platform-specific versions of the IDP require Fenix branding to be displayed on the “All Shipping Options” feature when this feature is used on the product page.

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71% of eCommerce retailers surveyed saw their businesses grow as a result of COVID-19

The report talks about four areas you can focus on in order to provide a better customer experience, improve conversion, and stick to your shipping budget–even if you can’t give every shopper “fast and free” shipping.

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