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Baloo Living Upgrades Their Delivery With Fenix Commerce EDD

CLIENT CASE STUDIES
CATEGORY
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ECOMMERCE PLATFORM
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CATEGORY
order-experience
FENIXCOMMERCE SOLUTION
Baloo Living sells eco-friendly, luxury weighted blankets made with lead-free microbeads and certified natural materials. Recently, Baloo wanted to improve product delivery and provide shoppers with smarter Delivery Dates, while optimizing logistics for two US-based warehouses.
Baloo discovered FenixCommerce and its capability to use real-time inventory availability and location as well as carrier performance to optimize the best Estimated Delivery Dates (EDD) for online customers, pre-purchase.

Originally, Baloo chose Fenix for its EDD functionality. However, they also found significant benefits in how Fenix manages order fulfillment by applying buffer times based on product & location. Baloo worked with Fenix developers to create order tagging for warehouse identification and availability. 
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A 3rd warehouse was recently added for personalizing Baloo products, requiring additional processing time and inventory rules, all managed in Fenix.

Finally, Baloo found what they were looking for in delivery and OMS, with FenixCommerce.
OUR SOLUTIONS
Order-Experience
Personalize pick up and shipping options with clear and accurate delivery options, dates, and costs
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Order-Promotions
Offer shipping or pickup-related promotions based on customer, inventory, or product parameters
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Order-Operations
Optimize fulfillment location and order routing while lowering shipping costs and maintaining fulfillment SLAs
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Order-Tracking
Enable real-time shipment tracking, send timely notifications and provide customer-centric offers
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Copyright © 2022 FenixCommerce Inc.| All rights reserved.
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