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Superior eCommerce: Plan & Deliver Pre-Purchase

The overall experience you provide to customers in your eCommerce business is simply a summation of the different stages that they must get through in their journey with you. The pre-purchase phase is one of such crucial stages and will most likely be at the forefront when planning out the entire customer journey. This stage […]

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Tips and tricks for eCommerce conversion rate optimization

Ecommerce conversion rate optimization (CRO) is the process of improving your website's performance and making it more appealing to potential customers. The goal is to increase your profits by making sure as many people who visit your site will buy something from it. This doesn't mean that eCommerce businesses have to spend money on advertising […]

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Top 10 Features for Branded Tracking Pages

Customer engagement after the sale is more important than ever. A personalized post-purchase experience can empower retailers and direct-to-consumer eCommerce businesses to convert today's buyers into loyal, repeat customers. Branded Tracking Pages powered by FenixCommere give you the opportunity to add more value to your customers' shopping experiences, create a fully branded shopping experience for […]

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How to Improve Customer Experience with Better Shipping Processes

Shipping is a crucial part of the customer experience, but it often gets overlooked. In fact, customers often expect faster shipping times than retailers deliver. Shipping is also one of the biggest factors that determine whether a buyer will purchase from your brand or not. The good news is that there are many ways to […]

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Managing Backorders & Preorders with FenixCommerce

Backorders and preorders are essential components of any retailer’s inventory management strategy. They contribute to: Increasing customer satisfaction Ordering the appropriate supply for the demand Improving sales Let’s discuss their differences and how you can manage them in FenixCommerce. What are Backorders? Backorders occur when a customer placed an order for an item that you […]

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5 Strategies Every eCommerce Seller Should Know for Cyber Monday

It's estimated that this year's Cyber Monday will bring in $11.2 billion in online sales this year and it's no wonder why: Cyber Monday is a great opportunity for retailers to capture shoppers who are looking to make purchases while they're browsing around at home or work. But with so much competition out there—and with […]

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