Welcome to the inaugural issue of the FenixCommerce client spotlight of Grayl!
In this recurring series, we’ll look at how some of our clients across a broad range of product categories are using the FenixCommerce Intelligent Delivery Platform to increase conversion and shipping revenue, streamline fulfillment, and help grow their eCommerce businesses.
Grayl is a Seattle-based brand that builds water purifiers for intrepid international travelers and outdoor adventurers. Their mission is to empower safe and self-sufficient exploration while protecting our shared planet.
FenixCommerce worked with Grayl during this past spring and the results were nothing short of amazing: Grayl saw an 11% conversion increase within 90 days of making the IDP live. Talk about a success story!
Scott Rolfson, Grayl’s brand director, wrote that the FenixCommerce "support team's ability to customize all aspects of the software so that the user experience is natural and adheres to our brand identity standards was clutch….This partnership is proving to be one heck of a success story! The support team is best in class and exceeded all expectations. [The FenixCommerce Team] delivered on time and made themselves available outside of 'normal' business hours during integration and for troubleshooting beta launch. The kind of technical support one typically only dreams about receiving.”
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